Customer Service

Payment Methods
Tax Policy
Pricing Policy
Shipping & Handling
Order Status
Out of Stock Items
Damaged Goods
Promotions & Contests

We accept Visa, Mastercard, American Express, Discover or Paypal electronically or checks, cash, or money orders sent by mail. Please send orders to:

Hall Of Fame Memorabilia.
P.O. Box 93911.
Southlake, TX 76092

We accept the following credit cards:
• Visa
• MasterCard
• American Express
• Discover
• Paypal
If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.

We are required to collect 8.25% sales tax if your order is purchased in Texas. Please note that on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order is shipped.

Prices shown are in U.S. dollars only and are subject to change without notice. If we lower an item price, we offer a price adjustment if you notify us within 14 days of your purchase. Prices are based on our vendors and supply and demand.

We only ship to the United States. Canadian orders are accepted, but must ship to a United States address. Free shipping is to the 48 contiguous states. Shipments to Alaska and Hawaii are shipped ground, but at the 2nd day air rate. Standard Delivery Orders will arrive within 2 to 10 days depending on the UPS delivery schedule. Next Day and 2nd Day shipping is available for an additional charge with the amount posted during order checkout. Orders do not ship the same day; they ship the expedited service chosen after the item is manufactured or pulled from stock. We can not send merchandise to P.O. Boxes. All standard deliveries are handled by Federal Express and United Parcel Service (UPS) and insured for your protection. If you submitted a wrong address and need the shipment rerouted, we will charge you the same amount that UPS will charge us, a $10.00 fee.

Most of our items are shipped from our wholesale suppliers. It can take 1 - 2 days for our supplier to ship, plus 3 - 7 days standard shipping from UPS. If after the standard shipping time, 7 - 10 days, you think your order is late, please call us at 817-442-8899 and we will track it for you.

All listed merchandise on the site are in-stock, or made to order, as of the last time the database was updated. Occasionally, high demand causes us to run out of certain items. In the event that an item is out of stock, or needs to be backordered or manufactured, we will notify you via email or by phone, before any charges are made to your account. We do not charge your credit card until we have approval from the manufacturer to start your order. Charges for out-of-stock items will be credited back to your card.

RETURNS - NON-DEFECTIVE MERCHANDISE: All non-defective merchandise is guaranteed for a period of 30 days from purchase. We will gladly accept all returns for a 100% refund, less a 10% restocking fee to cover our order and shipping expenses. Displays over $100 are subject to a 20% restocking fee. Any expedited shipping charges will not be credited. Returned items must include the actual certificate of authenticityand be in original sale condition with their appropriate boxes. We credit the credit card used for the original purchase or can give store credit. Please call us at 817-442-8899 to obtain a Returned Merchandise Authorization (RMA) number and shipping instructions. We are not responsible and can not give credit for returns that arrive broken or damaged. You will have to make a claim with your shipper for reimbursement.

DAMAGED-DEFECTIVE MERCHANDISE: All damaged or defective merchandise must be called in to us within 5 days of receipt of order. We're sorry, but there can be no exceptions to this as these are our vendors terms. On most items, the damage occurs during shipping. We will make a claim with the shipping company. You must have all of the original packaging for damaged goods, or we CAN NOT replace the item at no charge. Please call us at 817-442-8899 for damaged items and claim instructions. Items that have been lost/damaged by the shipping carrier must have the claim made by the carrier's deadline policy. Items that are damaged from shipping, can not be replaced by expedited shipping, as the shipping carriers will not pay for their mistake.

NON-RETURNABLE MERCHANDISE: Any item that is custom built, custom framed, or custom logoed can not be returned. This includes all display cases that are etched with a team logo or name, added mirrors, added locks, added 100% UV protection, and hinges requested on the left side. These items are custom made to order for your order. Thank you for understanding.

CANCELLATION OF ORDERS: We can cancel your order if the item has not shipped. If the order has been shipped and is in transit, the the return policy above applies. If you need to cancel a custom manufactured display case with nameplate, you will have to pay for any custom work that has been performed on your order which generally includes etched logos and nameplates. We reserve the right to cancel any order, or any part of an order, for any reason.

Hall Of Fame Memorabilia, nor it's divisions, manufacturers, or shipping warehouses, are notresponsible for items over 30 days, regardless of the issue. These items will be discarded after that time.

Hall Of Fame Memorabilia, nor it's divisions or manufacturers, does not offer any warranty that the display cases, or the like, even with 100% UV protection, will completely stop fading. There are many other factors that contribute to the fading process.

Promotions cannot be combined with any other offers, discounts or promotions.

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©2002-2009 Hall Of Fame Memorabilia, LLC.  Terms  |  Privacy  Prices and availability are subject to change without notice.